Privacy Policy for dseroyli.com

Last Updated: February 20, 2025

At dseroyli.com (“Website”), operated by DSERoyLi (“We,” “Us,” or “Our”), We are committed to protecting your privacy. This Privacy Policy explains how We collect, use, disclose, and safeguard your personal information when you use the Website and Our online courses (“Courses”). By accessing or using the Website, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Website.

1. Information We Collect

We collect the following types of information from you:

1.1. Personal Information Provided by You: When you register for an account or purchase Courses, We collect:

• Full name
• Phone number
• Email address
• Residential address
• A valid identification document (Student ID or HKEAA Admission Form), which may include additional details such as your date of birth or institutional affiliation.
• Transaction records submitted for payment verification (e.g., screenshots or receipts from PayMe, Alipay HK, or FPS).

1.2. Automatically Collected Information: When you use the Website, We may collect:

• IP address
• Browser type and version
• Device information (e.g., operating system)
• Usage data (e.g., pages visited, time spent on the Website, and Course viewing history)

1.3. Communications: Any information you provide when contacting Us via WhatsApp at +852 5427 7506 or other channels.

2. How We Use Your Information

We use your information for the following purposes:

• To process your registration and verify your identity.
• To facilitate Course purchases and grant access to purchased content.
• To communicate with you regarding your account, Courses, or support inquiries.
• To monitor and enforce compliance with Our Terms and Conditions (e.g., detecting unauthorized sharing of Course content).
• To improve the Website and Courses by analyzing usage patterns.
• To comply with legal obligations or protect Our rights in case of disputes.

3. How We Share Your Information

3.1. We do not sell, trade, or rent your personal information to third parties. However, We may share your information:

• With service providers (e.g., payment processors or cloud storage providers) who assist in operating the Website and Courses, subject to confidentiality agreements.
• If required by law, regulation, or legal process (e.g., court order).
• To protect Our rights, property, or safety, or that of Our users, in cases of suspected fraud or misuse.

3.2. All shared data remains subject to this Privacy Policy and applicable laws.

4. Data Storage and Security

4.1. Your personal information and Website data are stored on servers located in Singapore.

4.2. We implement reasonable security measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or disclosure. However, no online system is completely secure, and We cannot guarantee absolute security.

4.3. You are responsible for keeping your login credentials confidential.

5. Data Retention

5.1. We retain your personal information for as long as your account is active or as needed to provide you access to purchased Courses.

5.2. After account termination or inactivity for 12 months, We may delete your data, except where retention is required by law or to resolve disputes.

6. Your Rights

6.1. Depending on applicable laws, you may have the right to:

• Request access to the personal information We hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to Our retention policies.

6.2. To exercise these rights, contact Us via WhatsApp at +852 5427 7506. We will respond within a reasonable timeframe, though We may deny requests if they conflict with legal obligations or Our operational needs.

7. Cookies and Tracking

7.1. We may use cookies or similar technologies to enhance your experience, track usage, and maintain session integrity.

7.2. You can disable cookies in your browser settings, but this may limit Website functionality (e.g., Course access).

8. Third-Party Links

8.1. The Website may contain links to third-party sites (e.g., payment platforms). We are not responsible for their privacy practices. Review their policies before providing information.

9. Children's Privacy

9.1. The Website is not intended for users under 13. If you are under 18, you must have parental/guardian consent to use the Website, as outlined in Our Terms and Conditions.

9.2. If We learn We have collected data from a child under 13 without consent, We will delete it promptly.

10. Governing Law

10.1. This Privacy Policy is governed by the laws of the Republic of Singapore, consistent with Our data storage location.

10.2. Disputes arising from this Privacy Policy are subject to the exclusive jurisdiction of Singapore courts.

11. Contact Us

11.1. For questions or concerns about this Privacy Policy, contact Us via WhatsApp at +852 5427 7506. We aim to respond within a reasonable timeframe but do not guarantee immediate replies.

12. Changes to This Privacy Policy

12.1. We may update this Privacy Policy at any time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Website constitutes acceptance of the revised policy.